Welcome to Velovea. By accessing or using our website at velovea.com, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our services.

1. General

Velovea is an online fashion platform offering unisex apparel and accessories. We design and sell our own products and also source selected items from trusted third-party brands to ensure the best customer experience.

By placing an order or browsing our website, you accept these Terms and our Privacy Policy.

2. Eligibility

To purchase from Velovea, you must be at least 18 years old or have permission from a legal guardian. You also agree to provide accurate and up-to-date information when creating an account or placing an order.

3. Product Information

We aim to display product details and images as accurately as possible. However, slight variations in color, size, or finish may occur due to different screen settings or sourcing from multiple brands.

4. Pricing & Payment

All prices are listed in BDT (Bangladeshi Taka) and include applicable taxes unless stated otherwise. We accept various secure payment methods. Velovea reserves the right to change pricing at any time without prior notice.

5. Order Processing

Orders are processed within 1–3 business days. Delays may occur during high-demand periods or due to unforeseen circumstances. You will be notified by email once your order is shipped.

6. Shipping & Delivery

We offer delivery across Bangladesh. Delivery times vary depending on location and product availability. Some items sourced from third-party brands may arrive separately.

7. Returns & Exchanges

You may request a return or exchange within 7 days of receiving your order, provided the item is unused, in original condition, and with tags attached. Certain products (e.g., undergarments, sale items) may be non-returnable. Please review our Returns Policy for full details.

8. Store Credits & Refunds

If approved, returns will be refunded via store credit or original payment method. Refund processing time may vary. Shipping fees are non-refundable unless the return is due to our error.

9. Account Responsibility

You are responsible for maintaining the confidentiality of your Velovea account credentials. We are not liable for any unauthorized access or misuse of your account.

10. Limitation of Liability

Velovea is not responsible for any indirect, incidental, or consequential damages arising from the use of our website or products.

11. Third-Party Brands

Some products are sourced from third-party brands. We ensure they meet our quality standards, but Velovea is not liable for manufacturer warranties or defects beyond our return period.

12. Changes to Terms

Velovea reserves the right to update or change these Terms and Conditions at any time. Changes will be posted on this page with a revised effective date.

13. Contact Us

For any questions or concerns regarding these Terms, please contact us at:
📧 info@velovea.com